Responsible For Task Rules
Updated
by
Steven Garand
Enter rules to allow the system to select who is responsible for a task. The rules can select who is responsible based on the RTS or company branch office for the order.
Add multiple rules for the same task to define different responsible names depending on the RTS and or branch location.
The rule with a qualifying Team Member value will be used over another rule with the same Task name. For example setting a rule for a task if the RTS on the order is Sue then Bob will be responsible will be used if Sue is the RTS. Another rule for the same task specifying Frank as responsible and not qualified by the RTS would only be used for orders where Sue is not the RTS.
Options
- Responsible: The person responsible for a task. If this person depends on which RTS is on the order or which branch location of the company, multiple rules must be entered for the same task.
- A reseved name of 'Assigned RTS' or 'Assigned <custom team member name>' (example: 'Assigned CSR') can be used in place of a specific name.
- A rule with an Assigned name value (example: Assigned RTS) will evaluate the associated team member assigned to the open order.
- Team Member: The RTS or Custom Team Member on an order which determines the responsible name.
- Location: The branch location of the company which determines the responsible name.
