Clear RxWeb Cache

Updated by Steven Garand

Order forms in RxWeb are updated often. The updated background image in on our server and the user's computer should use this updated background image. Occasionally a browser will instead use the old background image still cached in their browser instead. The affect is that the yellow foreground fields appears in the wrong place on top of the old background image. The user's local stuck browser cache must be cleared to solve this problem so the browser can use the updated image from our server.

Google Chrome:

  1. Click the '3 vertical dot' button, then click 'History', then click 'History' in the pop up menu. Note: A shortcut is to click the Ctrl and H keys.
  1. Click 'Delete browsing data'
  1. Select 'All time' from the 'Time range' drop down, set 'Cookies and other site data' checkbox unchecked, and set 'Cached images and files' checked on. Click the 'Delete data' button.
  1. Close the order form tab and reopen the order form. Verify the customer now sees the background image lining up with the yellow fields.

Alternate Method To Clear Only RxWeb
  1. With RxWeb open, click upper right 3 vertical dot button, More tools, Developer tools (keyboard shortcut: Crtl + Shift + I).
  2. Minimize the Chrome debugger window that opens. Note: There is no need to do anything in the debugger window it just needs to be open to perform the next step.
  3. On the RxWeb tab Right Click (not the normal left click) on the upper left refresh button (circle with an arrow) and click ‘Empty Cache And Hard Reload’.
Clearing the RxWeb Cache fixes an issue with recently updated order forms sometimes not displaying properly.

Safari On iPad:

  1. Open the Settings>Safari App>Advanced>Website Data.
  2. Tap on edit and then select the artscoinc.com site.
  3. Tap on delete.

How did we do?